One Tory MP had a dangerous surgery habit.

As an aide memoir he appended brief personal descriptions of the constituents who attended his surgery. The notes were useful in tying in the person to the complaint when replies came weeks later. He could remember ?tall man with beard?, or ?slim women with red hair.?

In his absence his secretary drafted an urgent reply that had arrived. She had difficulty deciphering the MPs notes and deciding what the women?s name was.

She was concerned that the note was unclear and the name unusual. But the matter was important urgent and a reply was sent clearly addressed : Dear Mrs Horseface,